A FedEx-commissioned study on trends being adopted by small and medium-size enterprises (SMEs) in Asia Pacific (APAC) reveals a high adoption of new technologies among Malaysian SMEs, ranking fourth among nine surveyed APAC countries in digital platform implementation and third in adopting Industry 4.0 technologies.
Entitled “Global is the New Local: The Changing International Trade Patterns of Small Businesses in Asia Pacific”, the research reveals that an average of 88% of Malaysian SMEs are adopting Digital Economy platforms such as e-commerce, mobile-commerce and social-commerce platforms. Also, 61% of Malaysian SMEs are optimistic that these platforms will help contribute to increased revenue growth in the next 12 months. The study also finds that 69% of Malaysian SMEs have incorporated Industry 4.0 technologies into their operations such as mobile payments, automation software and big data / analytics.
S.C. Chong, managing director, FedEx Express Malaysia says, “It is critical for SMEs to take advantage of technological advancements as a catalyst to enter into new markets, improve customer service support and experience, and provide a more efficient end-to-end customer journey.”