New solutions to add value for businesses

Communications investments for most businesses are rather large and finding the right solutions that can enhance their productivity, while also being cost effective is the winning formula and the vendor that can bring that value to a business will ultimately be the growth partner to them.

With the recent addition of versatile and comprehensive IP PBX Applications Solutions and IP Conference System, Panasonic Malaysia answered to the call of business with the ideal solution, namely the hotels, banks, property, insurance and government sector.

With its industry specific product focus, the leader in business solutions continues to lead the way in the communications space. Shares Jeff Lee, Managing Director of Panasonic Malaysia: “Panasonic’s new IP PBX Application Solutions are cost effective, providing the ultimate business solutions that will meet the needs of a wide range of business to grow in a way that protects their communications investments.”

Future proofing a business’ investment is the way to go. With Panasonic’s 20 years expertise in the communication industry, it is its vision to offer high quality service and solutions that can enhance and value add to its discerning customers, add Lee.

Offering at Hand

Addressing the precise need of a certain industry is a knack that Panasonic has.

With the five new Application Solutions, Panasonic assures businesses that they are getting a solution that provides convenience and integration capabilities. The solutions cater specifically to the industries. They include the Panasonic Hotel Suite (PHS), Home Application (PHA), iConnect Call Centre Aplication (PiCC), Centralise and Consolidated Billing Application (PCCB), and IP Conference Phone (Model KX-NT700).

First, the PHS application is a customised ‘one stop hotel management application’ to cater for both Hotel Front Office and Back Office management offering modules such as Reservation, Reception, Housekeeping, Mini POS and Reporting Historical Data.

Up next is the PHA, also known as the Secure Home Solution, which offers a complete intercom and surveillance solutions for condominiums, gated community housing estates and building management offices to provide consumer’s security and peace of mind.

For the growing call centre business, the PiCC is deemed the Building Block to Greater Customer Service. It is a dynamic and efficient Call Centre Management to deliver optimal performance and services. The PiCC is equipped with the latest Computer Telephony Integration features to offer a seamless blend of call routing functionality as an efficient Call Centre Management tool targeted for the banking and financial institutions, insurance agencies, tele-marketing and help-desk companies.

There is also the PCCB – a Consolidated Call Accounting Application

PCCB, which is a multi-site centralised call tracking and management application. It provides a platform to consolidate Station Messaging Detail Recording (SMDR) data from various branch PBX systems connected in a network and reproduces them as one integrated billing data.

Last but not the least, Panasonic’s IP Conference Phone (model KX-NT700) is an advance IP conference system. An ideal, efficient and convenient solution, the KX-NT700 is able to facilitate teleconference and video conference meetings for globalised and decentralised businesses.

Addressing diverse needs

Lee says: “Being the market leader in Office Communication, Panasonic Malaysia is the first in the industry to offer such a variety of Application Solutions. This new line up of Application Solutions is designed to cater not only a “One Stop Business Solutions”, supported by technological excellence; it also offers creative solutions, hence enabling it to connect to the targeted consumers effortlessly.”

He believes this new and integrated application is aimed at offering and expanding further the use of Voice and Data network, making it more convenient for consumers in their daily operations. With this, not only productivity will increase operational cost will decrease.”

In unison with his thoughts is Yoshiyuki Tanabe, General Manager and Advisor, Business System. He adds: “With the convenience of these Application Solutions, there is no doubt that consumers will have the benefit of better time management, increase of brand value for their efficient services and the pleasure of being dynamic and diversified in their businesses.”

One Response to “Tech Enterprise: Panasonic Targets Industries”

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